Privacy policy

  1. Introduction | This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
  2. Personal Information We Collect
    1. Information you provide: This includes personal information you enter when making a purchase or signing up for our newsletter, such as your name, address, contact information, payment details, and any other information you provide.
    2. Automated information: When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
  3. Purpose of Collection | Your data is collected to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), to communicate with you, to screen our orders for potential risk or fraud, and to provide you with information or advertising relating to our products or services in line with the preferences you have shared with us.
  4. Legal Basis for Processing | We process your personal information to perform our contract with you (for example, if you make an order through the site), or to comply with our legal obligations.
  5. Consent | Where required by law, we will obtain your consent to collect and process your personal data. Consent can be withdrawn at any time by contacting us.
  6. Disclosure for a Business Purpose | We may share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here: [Link to Shopify’s privacy policy].
  7. Data Retention | When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
  8. Security Measures | We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  9. Your Rights | You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

    1. Additionally, if you are a Malaysian resident, you have the right to lodge a complaint with a data protection authority about our collection and use of your personal data.
  10. Cross-Border Data Transfers | Personal information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy.
  11. Data Protection Officer | We have appointed a Data Protection Officer (DPO) to oversee our management of your personal data in accordance with this privacy policy. If you have any questions about how we handle your personal data, or if you have any privacy-specific complaints, you can contact our DPO at dothe@duubduub.com
  12. Changes to This Privacy Policy | We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
  13. Contact Us
    1. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dothe@duubduub.com or by mail using the details provided below: K-2-5 Jalan PJU 1A/20C, Dataran Ara Damansara, 47301 PJ, Selangor